ATOL Protection

All Flights & Holidays are under ATOL financial protection: 11858

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

• The fare is subjected to availability & it cannot be guaranteed until the tickets are issued.
• The booking made on deposit must clear the balance on the due date provided over the call and on email. If the deposit booking needs to be cancelled, all the deposits paid towards the booking are non-refundable and cannot be used towards a new booking.
• All tickets are changeable (No penalty, only fare & tax difference to be paid if any) & tickets are non-refundable unless specified. Please contact your travel agent to get a detailed description of your ticket conditions.
• In case of NO SHOW, all tickets are non-changeable & non-refundable. Please contact your travel agent to get a detailed description of your ticket conditions.
• In case of holiday booking, the local authorities in certain countries may impose additional taxes (tourist tax, etc.), which generally have to be paid locally. The customer is exclusively responsible for paying such additional taxes. The amount of taxes can change between booking and stay dates. If taxes have increased at your stay date, you will be liable to pay the new higher rate.
• If the booking is made on deposit, any variation in government-imposed taxes & fuel surcharge must be paid by the traveler.
• It is your responsibility to ensure that your travel documentation is in order. If you are traveling on a one-way ticket, most countries will not allow you to enter without relevant visas or documentation.
• If you have a connecting flight via a third country, you may also require a transit visa. For further information, please contact the consulate of the country you are traveling through.
• In case of any schedule change for an existing flight booking, the option given by the airline will be offered. No refunds will be provided in case of a major schedule change; only changes in the date as per airline policy will be allowed. If the airline stops operating flights to or from the departure or destination city, an alternate airline option will be offered. However, any fare or tax differences must be paid by the traveler. No refund will be issued in any case.
• For the most up-to-date information on visas, passports, health, and travel advice worldwide, please see the following websites:
• The official British Government website for visa services: http://www.ukvisas.gov.uk/en/
• Travel advice by country for travel and living abroad: http://www.fco.gov.uk/en/travel-and-living-abroad/travel-advice-by-country/ or call on 0207 008 0232 / 0207 008 0233.

We advise you to reconfirm your flight 72 Hours prior to departure According to European law, we strongly recommend you to buy insurance before traveling.

Kindly reconfirm all the terms and conditions regarding your reservation before confirming with our travel consultant. The tickets will be issued as electronically. Please get your VISA if required before traveling.

An electronic ticket (e-ticket) is a paperless ticketing method. Because your electronic ticket is held in the airlines computer, you cannot forget it or lose it. More importantly, your electronic ticket cannot be stolen, saving you the cost of a replacement ticket. When you arrive at the airline check in desk, you will be required to present the following to receive your boarding pass, an official form of identification i.e. your passport, a print out of your confirmation email to show to the airline.

Please note that you must have a valid Passport with a minimum of 6 months on it or you will not be able to travel. Your passport must also be in excellent condition - the presentation of damaged passports may mean you are unable to travel. It is mandatory to carry a machine readable passport or valid visa for travel to USA; otherwise you will be denied boarding.

Check in Times: Due to security measures we currently recommend 3 hours for intercontinental flights and 2 hours for European and Domestic flights.

Check-in will normally close 1 Hour before scheduled departure so please allow sufficient time to get to the airport in time.

Seats where possible, we will send your seat request to the airline, please note that not all airlines will pre-assign seats and actual seat allocation is entirely at the airlines discretion and an early check-in will help you the most in getting the seat you want. Exit row and extra leg room seats cannot normally be requested in advance and are usually only assigned at check-in.

Meal Requests if you haven’t already done so please let us know and we will send the forward the request to the airline but remember meal requests are not guaranteed but the airline will make every effort to meet your request.

Important Information

Airport Check-In

• International flights - Check in at least 3 hours prior to departure.
• European flights - Check in at least 2 hours prior to departure.
• Domestic flights - Check in at least 1 hour prior to departure.
• Boarding usually begins 45 minutes prior to departure.

Emergency Assistance

• Should you require emergency assistance whilst you are abroad or at the airport, please call our support team on +44 02080444444.
• Passengers with a Disability or Reduced Mobility or Medical Condition Traveling by Air:
  • Under European law, if you are disabled or have difficulty moving around, you can receive assistance when you fly.
  • This free service is available to anyone with mobility problems, for example, due to disability, age, or a temporary injury.
  • To take full advantage of the service, you need to pre-book no less than 72 hours prior to your departure.
  • If you advise us within 72 hours, we will endeavour to provide assistance where possible.

BOOKING CONDITIONS

CONDITIONS:A

1. RESERVING YOUR FLIGHT OR HOLIDAY

On receipt of your request and deposit we will confirm your booking and from that point cancellation charges will apply and we’ll send you a confirmation with details of your arrangements. A telephone booking confirmation is a firm booking as if it were made or confirmed in writing.

2. PRICE GUARANTEE

• CHARTER FLIGHT ARRANGEMENTS: The price shown on this confirmation invoice will not be subject to any surcharges.
• SCHEDULED FLIGHT ARRANGEMENTS: Prices may increase unless full payment is received.
• GOVERNMENT ACTION: Our Price Guarantee does not cover increases due to Government actions such as VAT or Passenger Levy.

3. MINOR CHANGES TO YOUR HOLIDAY

If we need to make any minor changes to your holiday, we will inform you as soon as possible.

4. MAJOR CHANGES TO YOUR HOLIDAY

Should major changes occur, such as departure time changes of more than 12 hours or airport changes (excluding within London), we will inform you immediately and offer alternatives.

5. GROUP HOLIDAYS

Some holidays depend on a minimum number of participants. If numbers are not met, we reserve the right to cancel and refund all payments.

6. FLIGHTS

Flight details will be on your invoice. Direct flights may include stops. Reconfirm flights at least 72 hours before departure.

7. INSURANCE

It is strongly recommended that clients take out adequate insurance.

8. MAKING A BOOKING

The person booking must be 18+ and accepts these conditions on behalf of the party.

9. DEPOSIT

Bookings require a deposit, which is non-refundable.

10. CHANGING YOUR ARRANGEMENTS

Changes may be possible with a £35 amendment fee plus airline/supplier charges.

11. CANCELLATION

Cancellation before ticket issue must be in writing. After ticket issue, most flights have a 100% cancellation fee.

12. NAME CHANGE/CORRECTION

Complete name changes are not allowed, only corrections as per airline rules.

13. LEGAL JURISDICTION

Legal jurisdiction is based on the client's UK domicile. For non-UK clients, England's courts apply.

CONDITIONS:B

• Please read the following terms and conditions carefully as they apply to all bookings made. No variations shall be valid unless agreed and confirmed in writing by a Director of The Company. A verbal variation will not be valid.
• The Company acts as agents only in transactions relating to flights, car hire, accommodation, package holidays, etc., and books those facilities for you (the client) on behalf of the Supplier or Operator (the Principal).
• The Company is not the Principal and does not act as the Principal nor shall they be construed as being such by inference or otherwise. This confirmation does not constitute a contract. Your contract is with the Principal named overleaf. The Company is not liable for the Principal’s actions, failures, or omissions.
• No booking will be confirmed unless the required deposit has been received by The Company. Principals reserve the right to increase prices up to the date on which they receive the balance. Payment of a deposit guarantees your seat, not the price.
• Bookings made will be immediately subject to the Principal's terms and conditions, and The Company has no authority to vary them in the Client's favor.
• All amendments/cancellations will incur charges.
• Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time.
• The Company will attempt to fulfill the Client’s requirements to the best of its ability and, in the event of a complaint, will pass such complaints to the Principal concerned on the Client’s behalf, as an agent only. The Company will not be able to commit the Principal as to their correct course of action.
• The Company strongly recommends that the Client takes out adequate insurance whether or not it is a Principal's condition of booking.
  • The Client is recommended to read the terms of any insurance to ensure it provides suitable coverage.
  • The Company will be pleased to provide a quote for insurance.
  • If insurance is declined, the Client will be required to sign an indemnity form.

CONDITIONS APPLYING TO A AND B

Please remember that the person making the booking accepts ALL the booking Conditions and is liable for any amendment fees, payments or cancellation charges that arise on behalf of ALL the passengers in their party. In addition, they are also responsible for checking this and all future documentation and for advising us immediately if anything is missing or incorrect. The details overleaf are given in good faith based on information from the Principal at the time of booking. Should it transpire that any of these details differ you will be advised immediately.

PAYMENT

You must pay the balance by the due date shown on the confirmation. Please note that for some telephone bookings full payment may be required IMMEDIATELY i.e. before you receive confirmation. If this applies, you will be advised when the booking is made. It is very important that you pay the balance when due as failure to do so may lead to the cancellation of your holiday and still leave you liable to the cancellation charges. Where an extra "booking charge" is applicable, you will be advised at the time of booking. Credit card payments are subject to a minimum of 3% extra charge. Payment by Debit cards are accepted without any additional surcharges. However, a late payment fee of £150 will be applied to your balance where cancellation can be avoided by the Principal.

PASSPORTS, VISA AND HEALTH REQUIREMENTS

Though we are happy to provide general information about the passport and visa requirements related to your trip, it is entirely your responsibility to get them confirmed from the relevant Embassies and/or Consulates. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type.

Passport and Visa: Passports normally need to be valid for at least 6 months beyond the period of your stay. If you are traveling to the USA you must have a machine-readable passport. You must ensure that your passport and visas are valid for all destinations on your journey, this includes transiting airports. Please consult the relevant Embassy or Consulate for this information. We regret that neither we nor the principal(s) or supplier(s) accept any responsibility if you are denied to board any flight or to enter any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country.

Health: Recommended inoculations for travel may change at any time. It is your responsibility to ensure that you obtain all recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.

SPECIAL REQUESTS AND MEDICAL PROBLEMS

If you have any special requests, please advise us at the time of booking. Although we will endeavour to pass any such request on to the relevant supplier, we regret we cannot guarantee any request will be met. Infant meals must be requested by the client at the time of booking. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your booked arrangements, you must advise us in writing at the time of booking with full details. If we are unable to properly accommodate your particular need, we reserve the right to decline/cancel your booking.

FORCE MAJEURE

We accept no responsibility for and shall not be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseen circumstances beyond our control, such as war or threat of war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports, cancellations of schedules by scheduled airlines. You can check the current position on any country by contacting the Foreign and Commonwealth Office.

CANCELLATIONS / AMENDMENTS BY THE TRAVEL SUPPLIER

Airlines reserve the right to make time changes, or in rare cases, to cancel flights, for operational reasons. Whilst we are not responsible for, and have no control over, such changes, we will do our best to assist when such situations arise.

In the unlikely event that your flight is cancelled by the airline or tour operator, your rights and remedies will be governed by the supplier's conditions/ airline's conditions of carriage. As a result you may be entitled to:

• (a) Carriage on another flight with the same airline;
• (b) Re-routing to your destination with another carrier;
• (c) A full refund; or
• (d) Some other right or remedy (like credit note or vouchers etc.).

In the event of schedule changes made prior to commencement of your journey, it is not always necessary to have your tickets reissued or revalidated, but we will advise you should this be necessary. We take no responsibility for any flight rescheduling enroute.

Reconfirming Return/Onward Flights

It is your responsibility to ensure that you follow ALL RECONFIRMATION INSTRUCTIONS which will be shown EITHER on the FRONT of this invoice or on your travel documents. However, we strongly recommend you to reconfirm all the flights 72hrs prior to the departure. Should there be any changes to the schedule, the company will not be liable for any additional costs due to your failure to reconfirm your flights.

Document Dispatch

Most airline tickets are now ‘e-tickets’ and as such will normally be e-mailed, or a copy posted, within 48hrs of receipt of full payment. ‘E-tickets’ can also be collected at the departure airport. All other documentation, payment receipts, hotel vouchers, transfers etc. will be sent at the same time either by e-mail or to the address of the person paying for tickets. It is the customer’s responsibility for any documents lost in the post; therefore we strongly suggest that all documents are sent by recorded delivery. Prices can be obtained while booking.