Terms & Conditions

Terms and Conditions

Galaxy Travel Ltd (trading as Galaxy Flights)

Please read these terms and conditions carefully before making a booking. By proceeding with a reservation, you verify that you are 18 years of age or older and have the authority to accept these terms on behalf of all persons included in the booking.

1.CONTRACT & AGENCY STATUS

1.1 The Parties: These terms are between you (the "Client") and Galaxy Travel Ltd, trading as Galaxy Flights (the "Company", "We", "Us").

1.2 Agency Capacity: We act solely as a booking agent for third-party suppliers (the "Principal"), including airlines, tour operators, and accommodation providers.

1.3 Your Contract: Your contract for the service provided is with the Principal (e.g., the airline), not with Galaxy Travel Ltd. Our role is limited to facilitating the booking. As such, we are not liable for the acts, omissions, or negligence of these Principals.

1.4 Acceptance: A booking is confirmed when we issue a confirmation invoice. At this stage, a contract exists between you and the Principal.

2.ATOL FINANCIAL PROTECTION

2.1 License: We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 11858)

2.2 Scope: All flight-inclusive holidays and flight-only bookings sold by us that are subject to ATOL protection are financially secured.

2.3 ATOL Certificate: When you buy an ATOL-protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong.

2.4 Insolvency Protection: We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations, and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

2.5 Assignment of Claims: If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit, you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).

3.PAYMENTS & PRICING

3.1 Price Fluctuation: Fares and taxes are subject to change until the moment tickets are issued. A deposit guarantees your seat allocation but does not guarantee the price.

3.2 Deposits: All deposits paid are strictly non-refundable and non-transferable

3.3 Balance Payment: You must pay the outstanding balance by the due date specified during the booking. Failure to pay the balance on time may result in the cancellation of your booking and the forfeiture of your deposit.

3.4 Surcharges: We reserve the right to pass on increases in government taxes, fuel surcharges, or currency fluctuations imposed by the Principal before the ticket is issued.

3.5 Credit Card Fees: Credit card payments may incur a surcharge (min 3%). Debit cards are accepted with no surcharge.

4.CANCELLATION & AMENDMENTS BY YOU

4.1 Procedure: All cancellation requests must be submitted in writing via email to [email protected].

4.2 Fees: Cancellations are subject to the Principal’s (Airline’s) fare rules plus our administration fees.

4.3 Agency Administration Fee: In addition to any airline penalties, Galaxy Travel Ltd charges an administration fee of £75.00 per passenger for any cancellation or amendment.

4.4 Refund Processing:

  • Refunds are subject to the airline’s authorization.
  • The process typically takes 8–12 weeks.
  • Our agency administration fees and the original booking service fees are non-refundable.4.5 Fare Rules by Class:
  • Economy: Generally non-refundable and non-changeable.
  • Premium/Business: May allow changes/refunds subject to high penalties.
  • No Show: If you fail to check in for your flight ("No Show"), the ticket becomes void, non-refundable, and non-changeable.

5.CHANGES & CANCELLATIONS BY THE SUPPLIER

5.1 Schedule Changes: Airlines may modify flight times or cancel routes for operational reasons. Galaxy Travel Ltd is not responsible for these changes.

5.2 Your Options: If a "Major Change" occurs (e.g., a time change of 12+ hours), the airline may offer:

  • A replacement flight.
  • A refund (if permitted by their policy). 5.3 No Liability: We are not liable for any secondary costs (e.g., hotels, transfers, loss of earnings) incurred due to airline schedule changes or cancellations.

6.PASSPORTS, VISAS & HEALTH

6.1 Your Responsibility: It is the absolute responsibility of the traveler to ensure they hold valid documentation for travel, including:

  • A valid Passport (usually with 6 months validity remaining).
  • Visas (including Transit Visas for connecting countries).
  • Health certificates or vaccinations. 6.2 USA Travel: Passengers traveling to or transiting through the USA must hold a machine-readable passport and a valid ESTA or Visa. 6.3 Refusal of Entry: Galaxy Travel Ltd accepts no liability if you are refused boarding or entry into a country due to incorrect documentation. No refunds will be issued in such cases.

7.FLIGHT OPERATIONS

7.1 Check-In: Recommended check-in times are:

  • International: 3 hours prior to departure.
  • European: 2 hours prior to departure.
  • Domestic: 1 hour prior to departure. 7.2 Reconfirmation: We strongly advise you to reconfirm your flight times with the airline 72 hours before departure. 7.3 Seat Requests: Seat assignments are requests only and are at the discretion of the airline. We cannot guarantee specific seats (e.g., extra legroom) unless paid for and confirmed by the airline. 7.4 Meals: Special meal requests (Vegetarian, Kosher, etc.) must be made at the time of booking but are not guaranteed.

8.FORCE MAJEURE

We shall not be liable for any failure to perform our obligations where such failure is a result of Acts of God (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout, or interruption or failure of electricity or telephone service.

9.GOVERNING LAW

These terms and conditions are governed by the laws of England and Wales. The courts of England shall have exclusive jurisdiction over any dispute arising out of or in connection with these terms.

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